Warranty and Policies

 

Contact us via email for your warranty or any questions

contact@fearlessknives.com

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TERMS OF USE

Overview 

These Terms of Use (“Terms”) govern the Fearless Knives web site, available by desktop or mobile web, (the “Site”) controlled by FKN LLC.  Fearless Knives is a brand owned by FKN LLC.  

The Site is provided as a service to our customers. Your use of the Site is governed by these Terms.  By using the Site, you agree to be bound by these Terms. We reserve the right to update or modify these Terms at any time without prior notice.  For this reason, we encourage you to review the Terms whenever you use or access the Site.  If you do not agree to these Terms, please do not use or access the Site. Your use of the Site constitutes your agreement to follow and be bound by these Terms. 

By accepting these terms and conditions through your use of the website, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age, you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these terms and conditions.

Content Permission & Restrictions
Unless otherwise noted, the design of the Site, including the software, source code, text, images and all other content and materials that are part of the Site (collectively, “Content”) are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by us. The Content is intended solely for your personal and non-commercial use. No right, title or interest in any Content is granted or transferred to you as a result of your use of the Site.  

Certain parts of the Site may allow you to share Content with your friends on social media platforms. These features grant you a limited license to display the Content as directed, and you understand that you have no other right, title or interest in or to the Content.  

Except as noted herein, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Content or the Site. Your misuse of the Content is strictly prohibited and may subject you to liability under federal, state or international laws. 

Accuracy of Information on the Site
We do our best to ensure that information on the Site is complete, accurate and current. Despite our efforts, however, information on the Site may occasionally be inaccurate, incomplete or out of date. All specifications, products, descriptions and prices of products on the Site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products.  Please note the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. We do not warrant the accuracy or completeness of the information, content or materials provided through the Site. 

The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

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RETURN POLICY

Contact Customer Service

For questions regarding products or order delivery please contact Customer Service.

* All returns must receive prior authorization. *

E-Mail: contact@fearlessknives.com

Cancellation / Return Policy

Fearless Knives is dedicated to our customer's satisfaction. Once knives have been customized or items have reached our shipping department, orders cannot be cancelled.

Non-custom items that have shipped can be returned with an authorization. In most cases, we will issue a refund via your original method of payment if you are not satisfied with your purchase and notify us within 60 days of receipt. Items must be returned within 60 days of purchase date in the original packaging and in "new" saleable condition.

If the return is Not due to an error on our part, returned product is subject to a 20% restocking fee and must be returned shipping prepaid. Original shipping charges paid by the customer are not refundable. As stated on each product page, customized knives are not returnable or refundable. Packages that are refused at the customer’s door will be subject to our return policy and any return shipping charges may also be deducted from final refund.

* Please be advised that we do not offer any form of account credit or exchange in lieu of return.
Respectfully, please understand that our purpose for charging a restocking fee is due to the cost and labor associated with processing and shipping a product.

If you are unsure about a purchase, please call customer service or email us and we will be happy to answer any questions or concerns about our products.

Damaged / Stolen Shipments

All of our shipments are insured with UPS & USPS Priority Mail.

It is very important to inspect your product thoroughly before accepting and/or signing for your package. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. In this case, any later claim for unnoticed ("hidden") damage must be filed by you with UPS or USPS as we will have no recourse when the item is received.

If you notice damage to the product during inspection, refuse the package and note the damage on the bill of lading. Please email our customer service department (contact@fearlessknives.com) immediately so we can begin processing for a replacement product.

Many times, it is common practice by UPS & USPS to leave packages on your doorstep if no one is available for signature. To avoid the issues of an insurance claim due to theft, we strongly recommend that you request a signature at checkout.

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PRIVACY POLICY

At Fearless Knives, we respect your privacy and are committed to maintaining your trust. 

This Privacy Policy describes our practices in connection with information that we collect through use of our website,

When you access or use our website, you agree to the terms and conditions of this Privacy Policy.


1. Defined Terms.

The following terms will have the meanings indicated below. Please refer to our Agreement for any capitalized terms that are not defined in this section.

“You” is any business or entity or individual that uses our website.

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as Services usage data. 

“Personal Information” is information that identifies you as an individual or relates to an identifiable person, such as name, postal address, telephone number, email address, credit card number, and social media account ID. It does not include strings of code such as browser cookie IDs.

Sometimes, we use the term “information” in this Privacy Policy, which may refer to either Personal Information or Other Information.


2. Categories of Personal Information.

Personal Information we collect or obtain includes:

  • Contact details (e.g., name, address, email, telephone number),
  • Personal details (e.g., date of birth, education, nationality), and
  • Other Services related data (e.g., customer requests, statistics, etc.).


3. How We Collect Information. 

We collect information about you whenever you use our website, for example:

    • If you order one of our products, we ask for your name, address, phone number, email, and other information about you. 
    • We collect information about you when you interact with our Company. For example, if you login to your account, we will note the date and time of that login along with the location and type of device used to login. 
    • We may also store information that your computer or mobile device provides to us in connection with your use of our Services, such as IP address.